Refund policy

We have a 7-day return policy, which means you have 7 days to apply for a return after receiving the product.

To be eligible for return, your product must be in the same condition as when you received it, unworn or unused, labeled, and in its original packaging. You also need a receipt or proof of purchase.

To start a return, you can contact us at info@taihopai.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without prior request for return are not accepted.

You can contact us at any time via info@taihopai.com to resolve any return issues.


Damages and problems
Please check your order when you receive it. If the product is defective, damaged or received the wrong product, please contact us immediately so that we can evaluate the problem and correct it .


Exceptional/non-returnable items
Some types of items cannot be returned, such as perishable items (e.g. food, flowers or plants), customized items (e.g. special orders or personalized items) ) And personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific product, please contact us.

Unfortunately, we cannot accept returns for special offers or gift cards.


Communication
The fastest way to ensure that you get what you want is to return the goods you own. Once the return is accepted, please purchase a new product separately.


Refunds
We will notify you after receiving and checking your return, and let you know if the refund is approved. If approved, you will be automatically refunded via the original payment method. Keep in mind that your bank or credit card company may also take some time to process and mail the refund.

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